Fisher and Paykel Redux II

I saw Fisher and Paykel on Close Up talking about their offshore factories. Andrew Paykel stated he was “quite concerned” about the quality issues of some of the products. I am experiencing cognitive dissonance because what I see (an executive state he is quite concerned about a problem) and what I have experienced (see my blogs 9 and 14 February where my dishdrawer broke down and my email to the customer care centre has not been responded to) are completely different. And why is an executive only “quite” concerned? Shouldn’t he be “very” concerned?¬†Wouldn’t it be better to be on the tv sharing your great products (Apple with the Ipad) rather than to try and justify that problems are being sorted. And … still waiting for a reply to my email from the Customer Care Centre – fortunately I didn’t hold my breath.

McWilliams Consulting